Nuzest Terms & Conditions

Disclaimer

 

The information provided in this article is intended for educational purposes only and is general advice. It should not, nor is it intended to be, relied on as a substitute for individual medical advice or care. If the contents of this, or any other of the blogs in this series raises any concerns or questions regarding your health, please consult a qualified healthcare practitioner.

 

  1. Black Friday Sale Terms & Conditions


    Sale Period

    The Black Friday Sale ("Sale") is valid from 15th November to 2nd December 2024 or while stocks last. All times mentioned are in NZT.

    Pricing and Discounts

    1. Discounts are valid only during the specified Sale period.
    2. Prices are shown in NZ Dollars and include applicable taxes unless otherwise stated.
    3. Nuzest reserves the right to modify, extend or cancel any promotion without prior notice.
    4. Discounts cannot be combined with other offers, promotions, or discount codes unless explicitly stated.
    5. In case of pricing errors or technical glitches, Nuzest reserves the right to cancel any orders placed at incorrect prices.

    Stock Availability

    1. All products are subject to availability while stocks last.
    2. Nuzest reserves the right to limit purchase quantities per customer.
    3. If a product becomes unavailable after order placement, Nuzest will:
      • Notify the customer via email
      • Offer a suitable alternative product
      • Provide a full refund for the unavailable item

    Order Processing

    1. During peak sale periods, order processing and shipping times may be longer than usual.
    2. Order confirmation does not guarantee product availability.
    3. Nuzest reserves the right to cancel any order that appears fraudulent or violates these terms.

    Shipping

    1. Standard shipping times may be extended during the Sale period.
    2. Shipping costs are calculated at checkout and are not included in promotional discounts unless specifically stated.
    3. Nuzest is not responsible for shipping delays caused by external factors or carriers.

    Returns and Refunds

    1. Standard return policy applies to all Sale items unless otherwise specified.
    2. Items marked as "Final Sale" cannot be returned or exchanged.
    3. Return shipping costs are the responsibility of the customer unless the return is due to our error.

    Website Performance

    1. Due to high traffic during the Sale, website performance may be affected.
    2. Nuzest is not responsible for:
      • Website crashes or technical difficulties
      • Payment processing delays
      • Order confirmation delays
      • Any losses or inconvenience caused by technical issues

    General Conditions

    1. By participating in the Sale, customers agree to these terms and conditions.
    2. These terms are in addition to our standard Terms of Service and Privacy Policy.
    3. Nuzest reserves the right to amend these terms at any time without prior notice.


3. Pricing

All our prices are quoted in New Zealand dollars (NZD), including GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from our suppliers.

     

3. Shipping info

 

Throughout New Zealand, we use CourierPost and Aramax to deliver our products. We want your parcel to get to you safely and quickly.

 

Depending on the time of day that you submit your order, we aim to have your order delivered to you within 1-2 working days. For South Island and rural deliveries, add an extra day to delivery times.

 

We charge a flat fee depending on where in New Zealand you live:

Auckland $6.00NZD

North Island $10.00NZD

South Island $15.00NZD

 

For all orders over $100 you will receive free shipping on us.

 

All our orders are delivered via Signature Required courier deliveries; this is why we recommend you give a shipping address where someone is expected to be during the working day. If no one is at the address when the courier calls, a calling card will be left and you will need to arrange a time with the courier for drop off, or you can collect it from the depot.

 

When you order with us, you can state instructions for the courier to leave the parcel somewhere on your property. However, please note that you do this at your own risk and there is no way to claim your goods should they not arrive or arrive in an unsuitable condition.

 

Standard delivery time frames are between 2-5 business days; in the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

 

International Shipping:

From the Nuzest.co.nz website, we do not ship outside of New Zealand. Nuzest sells goods worldwide via a global network of e-commerce sites. If you are shopping from outside New Zealand, please use the ‘Region selects’ link at the top right of this page or visit www.nuzest.com to find your nearest distributor.

      4. Customer Service

 

Nuzest is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

     5. Refund Policy

 

Here at Nuzest, we stand behind our products.  We offer a 100% satisfaction guarantee.

 

Sometimes for various reasons that are out of our control you may receive goods that are damaged or faulty.

 

If you are not satisfied with any purchase, please get in touch. Email all order issues and photos to: info@nuzest.co.nz, with a photo and brief description with what the issue may be and we will exchange it, replace it, or refund you. Hold on to the goods until we can identity and rectify any issues.

     6. Security Policy

 

When purchasing from Nuzest your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us at info@nuzest.co.nz.

 

      7. Monthly Subscription

 


By purchasing a monthly subscription, you agree to an initial and recurring Monthly Subscription Fee at the then-current Monthly Subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your Subscription at any time, subject to the terms of our cancellation policy. First order on subscription is 20% off. All recurring orders thereafter are 20% off.

 

BILLING: Subscriptions Automatically Renew Until You Cancel

 

CANCELLATION: You can cancel your subscription via our website by logging in to your Nuzest account. When cancelling your subscription, you must do so before it renews to avoid the billing of the fees for the next Subscription period.